Vatvisa Privacy Policy — Your Information Is Safe With Us

1. Introduction

Vatvisa places the highest importance on user privacy. We believe your personal information belongs to you — and it is our responsibility to keep it protected. This privacy policy is designed to give you a clear understanding of what data is collected, why it is collected, and how it is used and secured.

Vatvisa serves millions of users across Bangladesh with their trust at the forefront. Our privacy policy is built to the highest international data protection standards. Your information is never sold to third parties or used beyond what is necessary.

If any questions arise while reading this privacy policy, please reach out to our support team — we are always ready to help.

2. What Information We Collect

Various types of information are collected when you create an account and use services on Vatvisa. This data falls into two main categories — information you provide directly, and information collected automatically.

Personally Identifiable Information

• Full name and date of birth (for age verification).
• Mobile number and email address.
• Current address and district.
• National ID (NID) or passport number (for KYC verification).
• Selfie photo and ID document photo (KYC documents).

Financial Information

• BKash, Nagad, or Rocket number (for transactions).
• Bank account details (if using bank transfer).
• Deposit & withdrawal history.

Automatically Collected Information

• Device type, operating system, and browser information.
• IP address and approximate location.
• Time spent on the site, pages visited — browsing patterns.
• Cookies & session data.

Type of Data	Reason for Collection	Mandatory?
Name & Date of Birth	Identity Verification & Age Confirmation	Yes
Mobile Number	OTP Verification & Communication	Yes
NID / Passport	KYC Verification	Yes for Withdrawal
Payment Information	Deposit & Withdrawal Processing	Yes
IP & Device Information	Security & Fraud Prevention	Automatic
Cookie Data	Improving User Experience	Partial

3. How Information Is Collected

Vatvisa collects your information through several methods. It is important to understand each of these clearly, as it forms the foundation of how our privacy policy works.

Directly Provided Information

This covers information you provide directly during registration, KYC verification, transactions, or when contacting support. All such data is shared entirely at your discretion.

Automatic Data Collection

When you use the Vatvisa website or app, certain technical information is collected automatically — including cookies, log files, pixel tags, and web beacons.

Data From Third Parties

Some information may reach us via payment gateways or identity verification providers — such as confirmation that a transaction was completed. In these cases, third parties operate under their own privacy policies.

4. How We Use Your Information

Vatvisa uses collected data only for specific, legitimate purposes. Below is a detailed explanation of why and how your information is used in accordance with our privacy policy.

• Account Management: To complete registration, login, and account verification.
• Financial Transactions: To ensure deposits are received and withdrawals are processed.
• Security: To detect fraud, suspicious activity, and multiple accounts.
• Customer Support: To resolve your issues and respond to your queries.
• Personalized Experience: To show you games and promotions tailored to your preferences.
• Legal Obligations: To meet regulatory requirements.
• Platform Development: To improve user experience and performance.

5. Information Sharing Policy

Data sharing is one of the most important aspects of the Vatvisa Privacy Policy. We share your information with third parties only in very limited circumstances — and the reason is clearly defined in every case.

When Information Is Shared

• Payment Processor: Only the minimum information necessary is shared to process transactions with bKash, Nagad, or your bank.
• Identity Verification Provider: With accredited verification agencies for the KYC process.
• Legal Authorities: Under a court order or a lawful request from a regulatory authority.
• Technology Service Provider: Cloud or hosting services required for platform operations.

When Information Is Not Shared

• Not sold or shared with advertising or marketing companies.
• No personal information is shared with any third party without your consent.
• No information is shared with competitors or unrelated companies.

6. Cookie Policy

Vatvisa uses cookies on its website and app to improve your experience. Cookies are small files stored in your browser that help remember your preferences.

Cookies We Use

Cookie Types	Purpose	Duration
Essential Cookies	Maintaining login sessions and security	Until end of session
Functional Cookies	Remembering language preferences and account settings	30 Days
Analytics Cookies	Site Usage Analysis and Improvement	90 Days
Security Cookies	Fraud Detection & Bot Prevention	14 Days

You can manage cookies through your browser settings at any time. However, disabling essential cookies may affect the proper functioning of some features on the site.

7. Data Security

Vatvisa uses multiple layers of security to protect your data. It goes beyond a simple password — we employ world-class technology to keep your information safe.

• SSL/TLS Encryption: All data transmissions occur over encrypted channels.
• AES-256 Encryption: Stored sensitive data is protected with industry-standard encryption.
• Two-Factor Authentication (2FA): Additional OTP verification at login.
• Regular Security Audits: Regular audits conducted by external security experts.
• Firewall & DDoS Protection: Server-level protection against cyberattacks.
• Limited Access Policy: Only authorized staff can access your data.

8. Your Rights

Under the Vatvisa Privacy Policy, you hold several important rights over your own data. We fully respect and uphold each of these rights.

9. Data Retention Period

Vatvisa does not store your data indefinitely. Once the purpose for collection has been fulfilled or any legal retention obligation has expired, your information is securely deleted.

• Active account data — retained for the duration the account remains active.
• Transaction records — up to 5 years (as required by law).
• KYC documents — 2 years after account closure.
• Cookies & log data — 90 days.
• Support chat records — 1 year.

10. Policy Changes

Vatvisa may update this privacy policy as needed. For any significant changes, a notice will be posted on the website and the "Last Updated" date at the top of the page will be revised. Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend visiting this page regularly for the latest updates.